Day 1
17:15
17:45
Turbine Hall
Trust
Keynote
Settle 27
The cost of a false decline
A risk lead and a bank’s head of payments put a number on every good customer turned away at checkout.
Abstract
Every good customer turned away at checkout costs more than the sale. Daniel Mensah and Lukas Brandt put a number on it from both sides of the transaction: the merchant's lost lifetime value and the bank's support costs.
They close with the shared data that would let issuers and merchants decline fewer good payments, and why nobody has shared it yet.
Best for
Bank, Founder
