Day 1
11:00
11:30
Switch Room
Trust
Talk
Settle 27
Fraud is a product problem
How moving fraud decisions into the product team cut false declines by 38% in a year.
Abstract
Ruvo moved fraud decisions out of a risk queue and into the product team that owns checkout. False declines fell by 38% in a year, and losses did not go up.
Daniel Mensah shows the org chart before and after, the three metrics both teams now share, and the rule they deleted first.
Best for
Founder, Bank
On stage